Customer Satisfaction Survey: Sample Reports
Easy-to-Understand Reports and Trending Data
By asking the right questions, the Solomon Coyle survey produces the key information dealers need to know. The summary report includes scores for customer satisfaction, likelihood to purchase again and likelihood to recommend, so you can better understand your current strengths and weaknesses and then make informed decisions to improve your internal policies, procedures, or staffing.
Research has shown that it costs five times more to attract a new customer than it does to retain a current one. Our easy-to-understand, actionable reports and alerts will help you identify and fix problems before customers decide to take their business elsewhere.
Dealers can also use the survey results as a competitive advantage to expand their customer base. Positive customer satisfaction trends can provide powerful evidence of your service performance.
If you are interested in the Solomon Coyle Customer Satisfaction Survey service, please call 703.370.1901 or complete our Order Form to subscribe.